News and notes from Hartsfield-Jackson, the world's busiest airport

Delta passenger uses restroom before takeoff, gets bumped from flight

6:32 pm Apr. 26, 2017

A Delta Air Lines passenger was asked to exit the plane after he urgently had to use the lavatory when the plane was getting ready for takeoff, and a fellow passenger recorded the incident on video, according to an account in the Milwaukee Journal Sentinel.

According to an article by columnist Jim Stingl, the flight was getting ready to depart from Atlanta to Milwaukee on April 18 when passenger Kima Hamilton tried to use the restroom.

Southwest No. 2, Delta No. 5 in latest airline ranking

7:46 am Apr. 25, 2017

JetBlue Airways ranks No. 1 in a new airline ranking from the American Customer Satisfaction Index, while Spirit Airlines ranks last.

In second place in the ranking released Tuesday is Southwest Airlines. Delta Air Lines is in the middle, improving its score by 7 percent from last year. United, Frontier and Spirit are in the bottom three positions.

Delta is the largest airline in Atlanta, controlling with its partners about 80

POLL: What consumer protections should be added for airline travelers?

2:46 pm Apr. 18, 2017

The U.S. Department of Transportation has launched a new page on its website with information on consumer protections for airline travelers.

The page includes links to information on travelers’ rights during tarmac delays, requirements for flight delay notifications, regulations prohibiting air fare increases after purchase, the 24-hour grace period after ticket reservations, and compensation requirements for lost, delayed or damaged bags.

For travelers with disabilities, the page also details requirements

Hartsfield-Jackson helps those with autism prepare to travel

3:09 pm Apr. 13, 2017

Dozens of people on the autism spectrum participated in a travel “rehearsal” at Hartsfield-Jackson International Airport this week to practice making their way through the airport and onto a plane.

“The air travel experience can be particularly challenging for children and adults with autism spectrum disorders… We recognize the world’s busiest airport can be a bit intimidating for some of our passengers,” said Hartsfield-Jackson general manager Roosevelt Council.

The rehearsal can help

Delta changes gun policy

6:43 am Apr. 11, 2017

Delta Air Lines has changed its policy for guns in checked bags.

The Atlanta-based airline has a new requirement that guns checked as baggage be picked up at the baggage service office upon arrival.

“Delta is committed to the safety of our customers and employees,” Delta said in a written statement. “Every day we look for ways to refine processes and procedures with the goal to improve safety and the overall travel experience.”


United passenger dragged from flight raises questions on airline bumping

3:30 pm Apr. 10, 2017

After a man was forcibly removed from a United Airlines flight when he refused to give up his seat on a flight, many have been wondering what other airlines’ policies are and what rights passengers have.

Here’s a rundown of what the rules are on bumping, from a 2011 article in the AJC when the DOT increased compensation for passengers involuntarily bumped. We’ve updated it with the most recent numbers

Delta ranks No. 2 in airline ranking for 2016 performance

10:14 am Apr. 10, 2017

As Delta Air Lines emerges from thousands of flight cancellations over five days following a thunderstorm, its 2016 performance gained it a No. 2 ranking in a new airline study released Monday.

The Airline Quality Rating put Delta in second place behind Alaska Airlines in the lead position.

Atlanta-based Delta inched up one place from a year ago in the ranking by researchers at Wichita State University and Embry-Riddle Aeronautical

New Renaissance hotel to open near Atlanta airport

4:17 pm Apr. 6, 2017

A new Renaissance hotel will soon open near Hartsfield-Jackson International Airport, adding a modern option for travelers staying in the airport area.

The Renaissance Atlanta Airport Gateway, under construction since October 2015 and set to open in early May, will join a Marriott and SpringHill Suites in the Gateway development next to the Georgia International Convention Center. It will be reachable by using the free airport SkyTrain people-mover, and will have