News and notes from Hartsfield-Jackson, the world's busiest airport
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Delta to begin massive relocation effort at Los Angeles hub

6:00 am May. 11, 2017

Travelers beware: Delta Air Lines is about to begin a massive move of its operations at its Los Angeles hub.

It’s a gargantuan effort that will cause hassles for travelers and will require 20 other airlines to relocate at Los Angeles International Airport (LAX).

Delta “will set off a move of airlines never before seen at a major U.S. airport,” said LAX operator Los Angeles World Airports in a press release.

Atlanta-based Delta

Delta investigates pilot’s actions during altercation between passengers, pilot returns to duty

2:26 pm Apr. 29, 2017

Delta Air Lines said it has returned a pilot to duty after investigating his actions during an altercation between passengers on a jetway after a flight.

The video was posted on entertainment website TMZ.com showing a pilot trying to break up a fight between two passengers on a jetway, grabbing one by the arm and appearing to slap his hand down on the person’s arm. According to Delta, he was trying to

Delta passenger uses restroom before takeoff, gets bumped from flight

6:32 pm Apr. 26, 2017

A Delta Air Lines passenger was asked to exit the plane after he urgently had to use the lavatory when the plane was getting ready for takeoff, and a fellow passenger recorded the incident on video, according to an account in the Milwaukee Journal Sentinel.

According to an article by columnist Jim Stingl, the flight was getting ready to depart from Atlanta to Milwaukee on April 18 when passenger Kima Hamilton tried to use the restroom.

POLL: What consumer protections should be added for airline travelers?

2:46 pm Apr. 18, 2017

The U.S. Department of Transportation has launched a new page on its website with information on consumer protections for airline travelers.

The page includes links to information on travelers’ rights during tarmac delays, requirements for flight delay notifications, regulations prohibiting air fare increases after purchase, the 24-hour grace period after ticket reservations, and compensation requirements for lost, delayed or damaged bags.

For travelers with disabilities, the page also details requirements

Hartsfield-Jackson helps those with autism prepare to travel

3:09 pm Apr. 13, 2017

Dozens of people on the autism spectrum participated in a travel “rehearsal” at Hartsfield-Jackson International Airport this week to practice making their way through the airport and onto a plane.

“The air travel experience can be particularly challenging for children and adults with autism spectrum disorders… We recognize the world’s busiest airport can be a bit intimidating for some of our passengers,” said Hartsfield-Jackson general manager Roosevelt Council.

The rehearsal can help

Delta changes gun policy

6:43 am Apr. 11, 2017

Delta Air Lines has changed its policy for guns in checked bags.

The Atlanta-based airline has a new requirement that guns checked as baggage be picked up at the baggage service office upon arrival.

“Delta is committed to the safety of our customers and employees,” Delta said in a written statement. “Every day we look for ways to refine processes and procedures with the goal to improve safety and the overall travel experience.”

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