News and notes from Hartsfield-Jackson, the world's busiest airport
Hyosub Shin/

Hartsfield-Jackson unveils giant new screen with image from Olympic mural

12:07 pm Feb. 23, 2017

After eight months and $2.4 million of construction and expense, Hartsfield-Jackson International Airport on Wednesday switched on its new giant digital screen taking the place of a well-known Olympic mural.

For nearly 15 years, the photographic collage of children at Centennial Olympic Park had greeted travelers at the top of the escalators coming up from the Plane Train tunnel. It’s not completely gone: The center of the mural, featuring a young

Ramp agent Larry Martin loads bags on a Southwest Airlines flight to Columbus, Ohio, at Hartsfield-Jackson International Airport. In the five years since Southwest bought AirTran and started Atlanta service, its market share has shrunk to under 10 percent. But Southwest says it still carries more local passengers than AirTran did. HYOSUB SHIN / HSHIN@AJC.COM

Southwest’s first five years in Atlanta: fewer flights, more local fliers

5:42 pm Feb. 20, 2017

Southwest Airlines’ move to buy out AirTran Airways and enter the Atlanta market sparked hopes among some that the Dallas-based discounter would give hometown giant Delta Air Lines a bigger run for its money.

The reality is that, five years after launching flights, Southwest has significantly fewer flights from Atlanta than AirTran did — 124 daily departures compared with 220 before the Southwest takeover. Its presence keeps some competitive pressure

AP Photo / Donna McWilliam

The real reason flight crews don’t want you making calls on flights

7:59 am Feb. 17, 2017

Thousands of comments submitted to the federal government on whether voice calls should be allowed on flights make it clear: Many people worry it would be a major, unavoidable annoyance. But flight crews say there’s an even bigger potential problem.

That became more evident when U.S. Department of Transportation took comments on the issue as part of a proposal to require airlines to notify passengers in advance if calls are

The Luvo Mediterranean veggie wrap will be one of the complimentary lunch options on some transcontinental Delta flights. Source: Delta Air Lines

Delta to offer free meals on some routes

10:46 am Feb. 16, 2017

Free meals in coach class are coming back to Delta — at least on some routes in other cities.

After a test of free meals late last year, Atlanta-based Delta Air Lines is rolling out complimentary meals in the main cabin on some transcontinental flights. During last year’s test, Delta said it “saw a significant increase” in customer satisfaction scores.

On March 1, Delta will offer free meals to economy class

Source: Delta Air Lines

Delta updates app with interactive maps

10:01 am Feb. 15, 2017

Delta Air Lines is adding some new features to its app to ease the travel experience.

The Fly Delta app, first introduced in 2010, now includes interactive maps for Hartsfield-Jackson International and 14 other airports.

The interactive maps of airports in New York, London, Minneapolis, Detroit, Salt Lake City, Washington D.C., Cincinnati, Seattle, Boston, San Francisco, Orlando, Los Angeles and Tokyo are reached by tapping the airport code or gate number on

(Photo by Joe Raedle/Getty Images)

Delta ranks No. 3 in on-time performance

7:01 pm Feb. 14, 2017

Delta Air Lines ranked No. 3 in on-time performance in 2016, behind Hawaiian Airlines and Alaska Airlines in a federal ranking.

Atlanta-based Delta had an overall on-time arrival rate of nearly 86.5 percent in 2016, according to the U.S. Bureau of Transportation Statistics. That means about one out of every seven flights was delayed, based on federal calculations.

Hawaiian Airlines had an overall on-time arrival rate of more than 91 percent last


Starbucks gains visibility with atrium spot at Hartsfield-Jackson

1:01 pm Feb. 10, 2017

A temporary Starbucks opened late last year near the domestic terminal atrium at Hartsfield-Jackson International Airport has gained more visibility than an old location next to the security checkpoint, and will soon move into an even more-prominent permanent spot.

The temporary Starbucks location opened in late November next to La Madeleine in the atrium, as a stop-gap measure after the Starbucks next to the main security checkpoint closed in