Conservative pundit Ann Coulter unleashed a tweetstorm on Delta Air Lines on Saturday night, complaining about being moved out of a particular seat with extra legroom that she pre-booked.
In one tweet Coulter refers to Delta as “the worst airline in America.”
Coulter had booked a preferred seat in the exit row with extra legroom and was moved to a different seat in the same exit row, according to Delta. The airline said it “inadvertently” moved Coulter from an aisle seat to a window seat in the exit row on the other side of the aisle “when working to accommodate several passengers with seating requests.”
Delta responded via Twitter with an apology.
I understand how this must be extremely frustrating, Ann. I’d like to extend my sincere apology. (cont.) *HJB
— Delta (@Delta) July 16, 2017
The airline said it is sorry she “did not receive the seat she reserved and paid for,” and will refund the $30 extra Coulter paid for the preferred seat.
Coulter also posted a photo of the passenger she said was given her seat.
— Ann Coulter (@AnnCoulter) July 17, 2017
>>READ: Are you allowed to take photos and video of airline employees and other passengers on a plane? The answer may surprise you.
In describing the series of tweets from Coulter, Delta said “what started out as complaints eventually turned into a public attack on the airline’s employees and customers.”
Here’s more from Coulter’s tweetstorm.
On JetBlue vs Delta:
Coulter on Delta airport customer service and in-flight crew:
Coulter on a fellow passenger:
In addition to the apology to Coulter, Delta issued a statement Sunday saying “we are disappointed that the customer has chosen to publicly attack our employees and other customers by posting derogatory and slanderous comments and photos in social media. Her actions are unnecessary and unacceptable.”
“Delta expects mutual civility throughout the entire travel experience,” Delta said in its statement.
On Sunday, Coulter tweeted further on the Delta incident.
On Twitter, Delta responded:
And on Sunday evening and Monday, Coulter responded in kind:
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